Knowledge Center

The Knowledge Center aggregates the Engagement Builder help resources. These resources are useful for introducing the Engagement Builder (EB) capabilities, and for guiding the user through the implementation of various operations.

• Topic based how-to video tutorials - numerous short video tutorials covering a wide range of topics and operations, such as insight content customization, change management, package creation and publishing, and more.

Topic based web help - The web help is locally available. It is organized according to usage and is searchable.

• Additional resources - These include insight specifications, release notes, and documentation relevant to insight configuration procedures